Fraud Awareness
At Jubilee, integrity is the foundation of our culture and the compass that guides every decision we make. We rely on your trust, and we know that it must be earned and protected every day. That’s why we encourage you to speak up about any suspected fraud, corruption, or unethical behaviour across any of our operations.
By reporting concerns, you help us safeguard the values we live by: Integrity, Passion, Teamwork and Excellence. We are committed to creating a safe, and confidential environment for everyone who chooses to do the right thing.
- 1.Share your complaint with reportfraud@jubileekenya.com
- 2.Reach us on 0709949000.
Types Of Fraud
Medical Card Fraud
Includes sharing your medical card with friends or relatives, making repeated visits to exploit benefits and attempting to obtain services that are not covered under the policy.
Premium Misappropriation
Jubilee Insurance does not accept cash payments to protect you from fraud.
Product Mis-Selling
Promising “too good to be true” benefits that aren’t in your contract.
Digital Fraud
An individual purporting to be a Jubilee staff/representative contacts you, on call, email and/or SMS, about your policy.
Fake Job Offers & Tender Scams
Fraudsters demanding money to secure your employment/ tender
Billing Manipulation Fraud
Billing for services not rendered, upcoding/ upbilling, duplicate billing, unbundling of services and fraudulent medical reimbursement claims.
Other Scams
Charging a fee for provision/access to its services, including claim processing, policy issuance, recruitment, procurement among others.
