Supporting Access to Healthcare in Kenya: The “Always With You” Program

By Dr Jane Mnyapara – Head of Clinical Operations 

Healthcare in Kenya faces numerous challenges, from accessibility issues to the financial burden on individuals. At Jubilee Health Insurance, we recognize these challenges and are committed to addressing them through innovative solutions. Our newly launched “Always With You” program is designed to support access to healthcare in Kenya, providing a comprehensive and accessible approach to meet the needs of our population. 

Traditional healthcare systems can be a challenge. Many people resort to self-medication because they can’t afford the time or cost to see a doctor. Jubilee Health Insurance recognizes these issues and has developed the “Always With You” program to tackle these barriers directly, providing solutions that bring healthcare closer to you. 

One of the main barriers to healthcare in Kenya is accessibility. Many Kenyans live in rural areas with limited access to medical facilities and professionals. This often forces individuals to travel long distances or resort to self-medication, which can lead to inadequate treatment and complications. The “Always With You” program aims to bridge this gap by bringing healthcare services closer to where people live and work. 

Key Features of the “Always With You” Program 

1. Pharmacy-Based Doctor Tele-Consultations: This feature allows customers to access virtual doctor consultations at M Pharma pharmacy branches for just Sh150. This makes it easier and more affordable to get professional medical advice without the need for an appointment or long travel. 
2. Home-Based Care Coordination: Our program offers personalized care in the comfort of your home. Whether recovering from surgery or managing a chronic condition, our healthcare professionals provide the necessary support to ensure you receive the best care possible. 
3. Drug Delivery Services: Patients no longer need to wait in long queues at pharmacies. By sending a photo of their prescription via WhatsApp, they can have their medications delivered directly to their doorstep, ensuring they get the medication they need without any hassle. 
4. Consultation with a Specialist (Family Physician): Access to dedicated family doctors who provide comprehensive and personalized care ensures that health needs are met with consistency and attention to detail. 
5. Maisha Fiti Programs: These community-based programs offer expert health advice, exclusive health events, and personalized health plans. Being part of a supportive health community can significantly improve health outcomes. 
6. Lab Test Services Coordination: Scheduling and receiving lab tests is made simple, with our team coordinating everything, allowing patients to focus on their health rather than logistical issues. 
7. Telemedicine Services: Patients can consult with doctors online from anywhere, making healthcare accessible even for those who have difficulty traveling to a clinic. 
8. Ambulance and Evacuation Services: In emergencies, quick and efficient access to ambulance and evacuation services can be life-saving. 

Why the “Always With You” Program is Revolutionary 

This program represents a significant shift in how healthcare is delivered. By integrating technology and forming strategic partnerships, Jubilee Health Insurance ensures that healthcare is not only accessible but also personalized and continuous. This approach acknowledges that health is about ongoing support and care, not just treatment. 

Our Care Navigation service acts as a personal healthcare guide, providing a single point of contact for all health-related queries and needs. With a team of over 20 healthcare specialists dedicated to helping with everything from arranging drug deliveries to finding the nearest specialist care, we ensure our customers never feel overwhelmed or alone. 

Consider these scenarios to see how the “Always With You” program can benefit individuals in different situations: 

• Working Mother: A mother at work learns that her child at home needs to see a doctor. Instead of rushing home, she uses the teleconsultation feature to connect with a doctor. The doctor provides a diagnosis and prescribes medication, which is then delivered directly to her home, ensuring her child gets timely care without disrupting her workday. 
• Chronic Illness Management: An elderly patient managing a chronic illness needs regular medication and follow-ups with specialists. With the “Always With You” program, they can schedule home-based care visits and have their medications delivered to their door. This reduces the need for frequent hospital visits, making it easier to manage their condition. 

Conclusion 

The “Always With You” program by Jubilee Health Insurance is a testament to our commitment to our customers’ health and well-being. By breaking down barriers and offering comprehensive, accessible care, Jubilee Health Insurance is not just a health insurer but a true health partner. This revolutionary program ensures that no matter what your healthcare needs are, you are never alone. 

We invite you to explore this program and see how it can benefit you and your loved ones. Join us in this journey to make healthcare simpler, more accessible, and centered around you. 

For more information, visit Jubilee Health Insurance or contact us at 0709949000. Let’s make a healthier future together.