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Help Centre

Frequently Asked Questions

Yes. You can include annual health check-ups, mental wellness sessions, and lifestyle screenings as part of your package.

  1. We offer access to hospitals in over 183 countries, including in India, South Africa, Germany, the UAE, UK, USA, Singapore, Thailand, and across Africa.

Yes. Companies with 6+ employees qualify for group cover with Medical History Disregarded (MHD)—no waiting periods or exclusions on pre-existing conditions.

It’s easy.

  • 📞 Call us on 0709 949 000
  • 💬 WhatsApp: [Insert Number]
  • 📧 Email: healthsales@jubileekenya.com

Our dedicated Kenya-based concierge team offers 24/7 support. From digital claims to urgent medical advice, we ensure you’re never alone—whether you’re at home or overseas.

IPMI plans are modular and flexible. You choose your region of cover and benefits to suit your budget. While premium, it’s a smart investment especially when managing health risks abroad.

Yes. IPMI allows you to cover your spouse, children, or dependents under one plan customize based on maternity needs, pediatric care, outpatient limits, and wellness benefits. All benefits on the plan are per person and not shared.

Through our partnership with Henner TPA, you get access to over 183 countries with direct billing at leading hospitals no need to pay first and claim later.

No. IPMI plans from Jubilee typically come with no co-pays, no sub-limits especially for major treatments such as cancer, HIV, maternity, or chronic disease care.

Yes. You can access global specialists for a second opinion particularly useful for complex or life-threatening conditions like cancer, cardiac issues, or rare diagnoses.

Yes. IPMI includes full coverage for emergency evacuations via air ambulance and medical repatriation worldwide. We handle coordination, logistics, and approvals.

Local plans limit care to Kenya and often include co-pays or sub-limits. IPMI offers:

  • Access to top international hospitals
  • Higher annual benefit limits
  • Second medical opinions, air ambulance, IVF, chronic illness cover
  • Coverage that moves with you across countries

• Expatriates living in Kenya
• Kenyans studying, living, or working abroad
• Families seeking premium global healthcare access
• Employers with cross-border teams or regional offices
• Frequent travellers needing reliable, portable medical cover

IPMI is a premium international health insurance plan that provides worldwide medical coverage, ensuring you get high-quality healthcare whether in Kenya or abroad.

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Jubilee Insurance HQ, Kilimanjaro Avenue - Upperhill

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0709949000

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