Help Centre
For help or information regarding card loss, your insurance cover or provider, please reach our 24/7 hotline on 0709094000 or email us on Talk2ushealth@jubileekenya.com
These tests have a one-year waiting period, meaning you’ll be able to access them in the second year of your coverage.
All Jubilee Health policies are comprehensive and cover a wide variety of illnesses. However, coverage for certain chronic conditions must be clearly stated in your policy document. Additionally, some conditions have a one-year waiting period. These include diabetes, heart conditions, hypertension, cancer, HIV etc. Please check your policy document for illnesses covered and their waiting periods.
You can use your Jubilee Health cover within 30 days of receiving you membership card.
We have four individual health insurance policies, namely, J Senior, J Care Junior, J Care, J Care Johari.
Jubilee health offers insurance coverage for individuals, groups and corporate organizations. Our individual health policies depend on the budget and the age of the principal member. For further inquiries please talk to us on 0709094000.
Yes, Jubilee Health offers coverage for members aged 61 –80 with the option of extending it to 85. The policy has 5 flexible plans to choose from.
We have a standalone cover for children between the ages of 0–17 years, which offers five flexible plans and great benefits. Children between the age of 0–18 have coverage under both J Care and J Care Johari policies, which extends to 25 years old for dependent children.