Help Centre
Health insurance helps you pay for medical costs from hospital bills to doctor visits, so you can focus on getting better, not the burden of unexpected expenses. At Jubilee Health, we offer flexible covers for individuals, families, seniors, and businesses.
We offer health insurance solutions tailored to your needs:
• J Care Premium: Comprehensive family health insurance
• J Care Johari: Budget-friendly cover for young families
• J Senior: Tailored for individuals aged 65+
• CoverBora: Inpatient-only cover starting from KSh 6,200
• JubiAfya & Group: Affordable group cover for SACCOs, chamas, and welfare groups
• J Biz: SME cover for businesses with 3+ employees
Yes! Children can be covered under family plans like J Care Premium and J Care Johari, or individually under J Junior for those aged 0–18 years. These plans include checkups, vaccinations, and emergency care.
Absolutely. J Senior is designed for individuals aged 65+ and includes inpatient and outpatient cover, mental wellness, drug delivery, and chronic illness management—with no renewal age limit.
CoverBora is our most affordable inpatient-only cover—perfect for first-time buyers or anyone on a budget. It starts at KSh 6,200 per year for individuals and KSh 11,200 for families.
Yes! J Biz provides health insurance to businesses with at least 3 staff. We also offer JubiAfya & Group for SACCOs, chamas, and welfare organizations.
Yes. Both J Care Premium, J Care Johari and CoverBora offer maternity and newborn care. Maternity includes normal delivery, C-section, and postnatal care, with newborn coverage often bundled in.
Yes. Chronic illnesses (like diabetes or asthma) and congenital conditions are covered across most plans. Pre-existing conditions may be covered after a waiting period, typically 12 months.
Through our Always With You program, you get much more than insurance:
• Pharmacy-based teleconsultations
• Drug delivery to your home
• Home-based care
• Mental wellness support
• 24/7 care navigation
You can get covered in 3 easy steps:
1. Visit our website and choose a product.
2. Fill in your personal details.
3. Buy and pay online and get instant confirmation.
Need help? Call 0709 949 000 or SMS “HEALTH” to 40643.
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• National ID or passport
• KRA PIN (for principal member)
• Birth certificate for children (if applicable)
• Business registration certificate (for SME cover)
• Individual & family plans: Activation within 24–48 hours of payment
• Group/SME plans: Typically 7 working days after full registration and payment
Note: Some benefits are subject to waiting period. Refer to your policy document.
Yes, selected plans like J Care Premium offer overseas treatment referrals on a credit basis. Some group plans also include emergency medical reimbursement abroad.
For comprehensive support and care, we recommend taking J Senior as a dedicated product for senior citizens, including parents.
• J Care Premium: Optional dental and optical
• J Care Johari: Available as add-ons
• J Senior: Included by default
Yes! You can consult doctors at our partner pharmacies or virtually through the Always With You program. It’s fast, private, and free for members.
Still have questions?
📞 Call us on 0709 949 000
📩 Email: health@jubileekenya.com
📲 Or visit: jubileeinsurance.com/ke/health