Frequently Asked Questions

You can reach us via WhatsApp, call our support line at +254 709 949 000, or email health@jubileekenya.com.

Yes, you can cover multiple family members under one policy. Just provide their details during the application process.

Coverage begins immediately once your payment is confirmed, and you will receive a policy document and confirmation.

Yes! Jubilee Health Insurance has a comprehensive network of accredited hospitals and clinics, including rural areas.

We are developing a customer portal where you can check claim history and monitor usage from abroad.

You have a 30-day grace period before the policy is suspended. You can reactivate the policy by clearing any outstanding payments within this period.

Once covered, your family can visit any of our 500+ accredited hospitals and clinics across Kenya—including rural areas—using their Jubilee Health Insurance card or digital confirmation.

Yes, we offer flexible payment options, including instalments, to make it convenient for you.

You will need a copy of your national ID or passport and the details of the family members you want to cover.

Any Kenyan living abroad can purchase a policy for their family members residing in Kenya.