Your voice matters in building a transparent and ethical Jubilee.
At Jubilee, integrity is the foundation of our culture and the compass that guides every decision we make. We rely on your trust, and we know that it must be earned and protected every day. That’s why we encourage you to speak up about any suspected fraud, corruption, or unethical behaviour across any of our operations.
By reporting concerns, you help us safeguard the values we live by: Integrity, Passion, Teamwork and Excellence. We are committed to creating a safe, and confidential environment for everyone who chooses to do the right thing.
Includes sharing your medical card with friends or relatives, making repeated visits to exploit benefits and attempting to obtain services that are not covered under the policy.
Jubilee Insurance does not accept cash payments to protect you from fraud.
Promising “too good to be true” benefits that aren’t in your contract.
An individual purporting to be a Jubilee staff/representative contacts you, on call, email and/or SMS, about your policy.
Fraudsters demanding money to secure your employment/ tender
Billing for services not rendered, upcoding/ upbilling, duplicate billing, unbundling of services and fraudulent medical reimbursement claims.
Charging a fee for provision/access to its services, including claim processing, policy issuance, recruitment, procurement among others.
Refrain from remitting premium payments to individual accounts.
Always ensure you obtain a copy of your policy document.
Calls relating to your policy in Jubilee will originate from phone number 0709949000.
Reach out to us through our official social media pages on Jubilee Insurance.
Routinely review the statements and itemized bills relating to your policy.
If you notice anything suspicious or concerning, empowering yourself with knowledge is the first step.
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