Reach us all day and night through our 24/7 Contact Center and AI powered Chatbot (Julie). We therefore promise to respond to all your requests in a professional and timely manner.
File your claim:
In case of a claim, all you have to do is provide details about the incident and we’ll take it from there. We will advise you on the required documentation depending on the nature of the claim.
We step in and review
Our team of experts will then review your report and provide advice through the process.
Once your claim has been approved, we will proceed and make the necessary payments. We have optimized our financial systems to ensure we can settle claims via various channels.
When should I renew my policy?
The renewal date of your insurance policy is based on the date your policy took effect. It can be on any day of the year depending on when you originally started the policy. We normally send out renewal notices via email or text 45 to 30 days in advance of your renewal. You will receive information highlighting your policy details and the expected premium.
My Insurance Renewal Is Due Soon. Is There Anything I Should Do?
Your renewal is a good time to review your policy to verify your premium or make changes to your cover.
It is important to pay your renewal premium on time as some policies do not allow any grace period on renewals. It is equally important to cancel your insurance policy if you do not want to continue to avoid any confusion.
Can I Make a Change Before My Renewal?
You can only make changes to your policy during renewal. The changes will be effected immediately and you’ll be advised of your new premium.